Ella Eloise Natural utilizes the United States Post Office services for all shipping orders. 

Shipping rates

We offer a flat shipping rate of $8.75 for all domestic orders

You will receive tracking information by email as soon as it leaves our workshop.


Free Standard Shipping for ALL orders $75 & Above
***For Domestic (Continental United States) ONLY***

International Rates apply according to country

Please ensure delivery address is correct prior to confirming your order. We are unable to make changes once the order is processed.

Order Processing Time

We guarantee in stock items will ship in 3 business days or less!!!

If your order is placed after business hours or on a holiday, the processing time begins the next business day.

 

Thank you for your patience :-)

If by chance your favorite item is out of stock check back in a few days or contact us for an update.

Product Info 

100% of our products are free from harmful preservatives and additives. Refrigeration is not required for any of our products, however, certain products stay fresher longer if refrigerated. Please view the product descriptions for more details. ***Our Shea Butter Based products will melt in temperatures above 80 degrees Fahrenheit. When ordering during summer months, Ella Eloise Natural will do everything we can to ensure your products arrive to you in the consistency they are intended. Unfortunately, will not be responsible for reimbursement if products melt during shipment. Rest assured, the products are still completely safe and usable! – Simply place product in the refrigerator for approximately 20-30 mins and then let product sit at room temperature for at least 1 hour. Doing this will allow the product to solidify once again. Products like the body mousse may lose their fluffiness.

 

Shipping Damages

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the items in your shipment, please send an email including your name, order number, and clear photos to eeloisenatural@gmail.com; Our customer advocates will be happy to assist you. Please be sure to include all pertinent information along with pictures in order to prevent unnecessary delay. Damage or loss incurred during shipment is the delivery carrier's responsibility. Prompt attention is required should we need to file a claim to the delivering carrier.   

 

Lost/Stolen Packages
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we can only reship an order once we've received written verification from the customer that the order has been lost or stolen. Notify us ASAP of any issues so a claim can be filed with the delivering carrier. 

 

Please ensure delivery address is correct prior to confirming your order. We are unable to make changes once the order is processed.